
Return Policy
You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
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The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
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Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store. Kindly note that you may be subject to the shipping expenses in returning this package to us.
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When using the prepaid return label provided by us, the return is completely free. UPS, our courier, will also take full responsibility for any package on its way to us.
Exchange Policy
Kindly observe that we do not offer a direct exchange service.
In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your products for their full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to place a new order at your own convenience.
Please note that you must return your items within 30 days of receiving them. The products must be unused and in original condition – ie. in original packaging with all labels and protective stickers intact. Products purchased directly from our website must be returned to our warehouse for a refund to be made. Products cannot be returned in a local retail store.
If you have paid customs fees for the items you wish to return, please contact your local UPS office for information on how to have these fees refunded.
The offer of any products purchased during a campaign will still be honoured, should you wish to receive another item instead. However, your new order must be placed within 30 days of the original order’s date-of-purchase in order for the same promotion to be honored.” Please contact us for further information; we’re happy to assist you!